Led the integration of VA per across three departments to refine workflows, improving patient care coordination by 61%. Made scheduling 32% more efficient by strategically setting hours for each staff member on Infor Workforce Management. Assisted in the rollout of Capsa Healthcare mobile workstations, allowing nurses to complete their tasks 21% quicker and reduce medication errors by 14%. Launched 7 comprehensive nurse training programs with Skillssoft HealthStream, certifying 86 nurses within six months.

Supervised daily nursing tasks, ensuring the best care for 9,334 patients annually. Introduced Teledoc services within the team, facilitating 4,947 successful telemedicine consultations in three years. Responded to all patient feedback via CipherHealth, increasing monthly patient satisfaction scores by 42%. Handled the Quantros Regulatory Reporting system, maintaining a 97% on-time submission rate of critical patient reports.