Since starting my new role on 2023-07-01, I've been deeply involved in Management and Requirements Elicitation, crafting Solution Proposals, conducting UAT Testing, providing ongoing Support, and managing the Product Roadmap. I've trained new members on system processes and developed comprehensive Business Cases, Epics, Features, Release Notes, Dialogues, Prototypes, Reports, Training Material, and Launch Plans. My work ensures that we stay on the cutting edge of our industry, maintaining our competitive edge through innovation and diligent execution.

Solution proposals, Functional testing, Production Issues Research, Support, Grouping Sessions, Prioritization of activities for sprint planning, Coordination of day-to-day activities, Monitoring and organization of the team, Training new members on the processes of the system, User Stories, Release Notes, Product Summary Document, User Manuals, Database Dictionary, Diagrams, Prototypes, Reports

Human Resources, Maintenance Inspection for Tractor Trucks and Torton Truck and Torton monitoring, Tools Inventory, Integration between systems, Digitization, Automation and Process Improvement, Requirements Elicitation, Definition of Processes, Scope and Profits Creation of MockUps, Process Modeling (RBD), Solution Design (Use Cases and Prototypes), Change control

Equipment inventory, Tickets and Tasks for Customer Service, Employee Compensation, Customer Service Planning, Equipment Provisioning, Process reengineering, Process improvement, Requirements Elicitation, Process improvement, Maintain communication between the team and the client, Task management, Management of documentation, Project Progress Management, Functional testing, UAT Testing

Attention to Users, Provide On-Site and Remote Technical Support, Technical support, Network Administration and Maintenance, Transaction Correction in SAP Business One, Correction of Records in Database, Negotiation with Suppliers, Help Desk Management, Security Camera Management, Business Process Documentation, Technical Support Process Documentation

Internal Projects, Process improvement, Requirements Elicitation, Workflows, Business Requirements Document, Use cases, User manual