With a solid background as a Certified Nursing Assistant (CNA), I bring firsthand experience in healthcare. My expertise includes administering vaccines and managing medication effectively. Previously working as a doctor, my comprehensive understanding of patient care allows me to deliver exceptional service in medical settings.

Since starting as a Telehealth Nurse (RN) in June 2018, I have consulted with an average of 23 patients per shift, effectively directing them toward necessary in-person appointments. My experience was especially critical during the Covid-19 pandemic, when patient volume surged by 210%. I adapted by working nights and weekends, ensuring all patients received essential care. I also trained 17 new Telehealth Nurses on virtual HIPAA compliance and best practices, notably reducing the risk of virus transmission among our team and patients. Additionally, I developed a widely-used FAQ page on Covid-19 for PharmaCord, which has been viewed over 850,000 times, significantly boosting patient knowledge and safety.

Tended to 13+ patients per shift, answering questions, taking vitals, and providing instructions on physician's recommended treatments. Maintained capabilities in 7+ major specialties relevant to Bayada Home Healthcare operations. Improved patient sense of agency and comfort in BHH care, receiving 5-star reviews from 87% of patients and referrals from 60%. Attended 2+ symposiums on patient access to care through in-home and telehealth appointments.

Assessed patient wellbeing, both physically and mentally, for 53+ patients. Conducted 16+ basic care procedures, including aiding patients in hygiene practices, recording vitals, and medical history, and engaging patients in conversation to establish care rapport. Collaborated with teams of 8+ healthcare professionals, including registered nurses, physicians. Monitored patient health, recording patient health status in electronic medical records (EMR).