Focused on customer service and compassion, making connections with 350+ regular blood donors. Led a team of 6, drew blood, and supervised blood drives. Performed clinical phlebotropic procedures, along with other tasks, ensuring safe and appropriate care of patients. Worked independently to ensure blood that was collected met regulatory requirements for safe transfusions. Acted as an ambassador to the public for American Red Cross by presenting at 7 conferences.

Oversaw all aspects of operation on the front lines of an outpatient clinic, managing a team of 10. Supervised patient care, performed assessments, developed and administered dialysis plans, and analyzed patient data. Performed teammate and patient scheduling while overseeing the training of 5 clinical teammates. Prepared, monitored, and maintained 8 dialysis machines.